GP Connect Issues
Update - We continue to investigate the issues with GP Connect as a high priority and are working with NHSE Digital to find a resolution.
Aug 18, 2026 - 14:11 BST
Update - We are continuing to investigate the issues with the GP Connect service and are in communication with NHSE Digital to find the cause of the errors.
Aug 18, 2026 - 11:31 BST
Investigating - We are currently experiencing issues with GP Connect calls. We have raised this with NHSE Digital. We are investigating it as a priority.
Aug 18, 2026 - 09:20 BST
CareCentric - Live - User Interface Major Outage
Login Operational
Patient Search Operational
Patient Data views - Hubs and Tiles Operational
Forms Operational
CareCentric Embedded - SSO Operational
GP Connect Major Outage
Personal Health Record - PHR Operational
Embedded BI dashboard reports Operational
CareCentric - Live - Data Feeds Operational
EMIS (EXA) Operational
SFTP Service Operational
TPP Operational
FHIR APIs (APIM) Operational
CareCentric - Live - Population Health Operational
Data replication Operational
CAS Workbench Operational
Reporting Operational
CareCentric - CDT (aka Test/UAT) - User Interface Operational
Login Operational
Patient Search Operational
Patient Data Views - Hubs and Tiles Operational
Forms Operational
CareCentric Embedded - SSO Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Customer Live - Deploy Rapport Server Hot Fix Release GRAPS_9.26.0616.2034 & Rapport Web Client Hot Fix Release GRAPW_1.26.0616.2147 Aug 27, 2026 09:30-11:00 BST

We will be undergoing scheduled maintenance during this time. This is to ensure that the Customer Live environments are on the latest version of Rapport.



Customer Live - Deploy Rapport Server Hot Fix Release GRAPS_9.26.0616.2034 & Rapport Web Client Hot Fix Release GRAPW_1.26.0616.2147

Release notes:
Server: GRAPS_9.26.0616.2034
Webclient: GRAPW_1.26.0616.2147
Please be advised no downtime is expected for this maintenance window.
Posted on Aug 17, 2026 - 15:02 BST

Aug 18, 2026

Unresolved incident: GP Connect Issues.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

Customer Test - Deploy Rapport Server Hot Fix Release GRAPS_9.26.0616.2034 & Rapport Web Client Hot Fix Release GRAPW_1.26.0616.2147
Completed - The scheduled maintenance has been completed.
Aug 13, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 10:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time. This is to ensure that the Customer Test environments are on the latest version of Rapport.



Customer Test - Deploy Rapport Server Hot Fix Release GRAPS_9.26.0616.2034 & Rapport Web Client Hot Fix Release GRAPW_1.26.0616.2147

Release notes:
Server: GRAPS_9.26.0616.2034
Webclient: GRAPW_1.26.0616.2147
Please be advised no downtime is expected for this maintenance window.
Aug 5, 17:04 BST

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

EXA Failures Over the Weekend
Resolved - The EXA catchup runs have now been completed and we are up to date on EXA data on all sites
Aug 4, 11:17 BST
Update - Backlog of data has now been uploaded into our systems, Population Health will update overnight.
Aug 3, 17:43 BST
Identified - Over the weekend we experienced a failure on one of the EXA components which resulted in data not being processed. We have identified the issue and are currently deploying a fix to resolve. We will then manually run tonight's run early and would expect the backlog of data to have been processed and up to date later this evening.
Aug 3, 13:19 BST
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